Due to the COVID-19 impact, all sales are final. No returns, exchanges or refunds can be made.
Thank you for your understanding. Stay safe.
Policies & Terms
Policies
Ordering
Promo codes and discounts can not be added to order after checkout has completed.
Orders can not be modified once checkout is complete, to include exchanges, addition of promo code and gift certificates.
Processing Time: Because all products are hand-crafted and made to order, orders are generally processed within 7-10 Business Days (Monday-Friday & non-Federal Holidays) from the time the order is placed, and may take longer during times of high demand, inclement weather and supply chain restraints due to the COVID-19 pandemic. *** Before completing your checkout, please ensure that you have provided the correct shipping address.
Backorder: Our products are either made to order or by scheduled batches. As a result some products that are in high demand may become back ordered. In this instance we will send out all available items and place the remaining item(s) on back order. Your remaining back order items will be shipped separately, as soon as possible and with no additional shipping costs to you. We will take all necessary steps to advise you in a prompt manner if this situation occurs.
Inquiries: *Please address all inquiries to info@CurlDefinition.com.
SHIPPING POLICY
Processing Time: Because all products are hand-crafted and made to order, orders are generally processed within 7-10 Business Days (Monday-Friday & non-Federal Holidays) from the time the order is placed, and may take longer during times of high demand, inclement weather and supply chain restraints due to the COVID-19 pandemic.
Tracking: Once your order has been shipped, you will receive an email with your tracking information. You will not receive an update or be able to track your package until it is shipped. This email will be sent to the email address that you provide at time of ordering and will provide your tracking number. Please allow up to 3 days for USPS records to reflect updated shipping information for the provided tracking number. You will not receive an update prior to shipping unless there is a change in processing of your order.
Shipping Time: Please allow an additional 3-5 business days (not including federal holidays & weekends) for your carrier to deliver your items to you. Once your package has been shipped, please allow a full business day (not including federal holidays & weekends) for your carrier to update your tracking information in their system.
Expedited Processing: Expedited Processing is available upon request with packages to be shipped between Wednesday, with a fee of $14. An invoice has been sent via email. Please provide payment and reply with the order# of the expedited shipping as well as the matching order# of the products to be expedited.
Shipping Insurance: Shipping insurance is now available through ROUTE at checkout.
International Shipping: International Shipping is available to Canada and the UK. Shipping schedules vary depending up destination. View the International Shipping Policies for further information
*** Before completing your checkout, please ensure that you have provided the correct shipping address.
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*Curl Definition is not held responsible for unclaimed packages or packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. Customer is held responsible for the return shipping cost and redelivery cost.
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*To correct your shipping address, email your request to info@CurlDefinition.com. Include in the subject line, “Shipping Address Update, Order#:”. Insert your order number after “Order#:”
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*A shipping label will be created prior to shipping your package. Once your shipping label is created, we are not be responsible for an incorrect address provided by the customer.
*Shipping fees are nonrefundable for undeliverable shipments or refused shipments.
*No refunds will be provided if any parts of the address are incorrect or for unclaimed packages that were shipped according to the shipping information provided by the customer.
*The purchaser must cover the cost to reship, returned packages, undeliverable shipments or refused shipments.
*Curl Definition is not responsible for packages lost or stolen after the Carrier has confirmed possession of the package.
*There is a 15% restock fee for items returned, on a case by case basis.
*Please address all inquiries to info@CurlDefinition.com.
Return, Exchanges & Refunds Policy
Orders can not be modified once checkout is complete, to include exchanges, addition of promo code and gift certificates.
We do not accept returns, exchanges or provide refunds unless a wrong item was shipped to you. You may contact us at info@CurlDefinition.com to let us know of an issue. Each concern will be assessed on an individual basis and you will be contacted via email with instruction on how and where to return any merchandise, if applicable.
Damaged, mis-shipped or defective products must be communicated to info@curldefinition.com with in 15 days of delivery. Please provide your order# and photo images of the damaged, mis-shipped or defective product.
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*Curl Definition is not held responsible for unclaimed packages or packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. Customer is held responsible for the return shipping cost and redelivery cost.
-
*To correct your shipping address, email your request to info@CurlDefinition.com. Include in the subject line, “Shipping Address Update, Order#:”. Insert your order number after “Order#:”
-
*A shipping label will be created prior to shipping your package. Once your shipping label is created, we are not be responsible for an incorrect address provided by the customer.
*Shipping fees are nonrefundable for undeliverable shipments or refused shipments.
*No refunds will be provided if any parts of the address are incorrect or for unclaimed packages that were shipped according to the shipping information provided by the customer.
*The purchaser must cover the cost to reship, returned packages, undeliverable shipments or refused shipments.
*Curl Definition is not responsible for packages lost or stolen after the Carrier has confirmed possession of the package.
*There is a 15% restock fee for items returned, on a case by case basis.
*Please address all further inquiries to info@CurlDefinition.com.
Please be aware that unauthorized parties may sell counterfeit Curl Definition products on sales platforms outside of www.CurlDefinition.com, to include Amazon® and eBay®. Please purchase with caution and verify with Curl Definition, at info@curldefinition.com, whether a sales outlet is authorized to sell Curl Definition products. By doing so you assist us in resolving this problem. Curl Definition will not honor refunds or exchanges sold outside of www.CurlDefinition.
International Shipping Policy
Unfortunately, we are unable to ship internationally due to the COVID-19 Pandemic.
Curl Definition is Excited to ship to our international customers. You will be able to view your shipping cost, duties and tax/VAT for your order during the checkout process. The shipping cost is based on a combination of the following factors that may include:
-The merchandise's country of origin or manufacture
-The merchandise classification, using a system adopted by the countries that we ship to
-VAT rates are set by the country to which the order is shipping
You may be invoiced if additional fees are required due to your shipping location, including any applicable fees, duties and taxes applicable to the country you selected at checkout. The price quote for any applicable fees, duties and taxes is based upon the laws and regulations of the country to which the order is shipping. If there are any additional fees those are the responsibility of the customer.
Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
Insurance: All international shipments are shipped fully insured and signature required.
Shipping Times: Depending on your location, shipping times can vary widely. In addition, customs agents may delay delivery of some packages, Curl Definition cannot guarantee any delivery times.
Small Charge Verification: International credit cards may require a specialized procedure that assists us in verifying cardholder identity. By placing an order on CurlDefinition.com, you agree to a possible small charge for such verification. If we require further verification, we will email you to verify and confirm your order and you can follow the link and instructions provided. We will charge a small sum to your credit card (usually under $3.00), which amount will be refunded immediately following verification. You will then need to check your credit card account to see how much was charged, and then let us know to confirm. If your response matches the actual amount charged, we will ship your order within 1-2 business days.nTo help speed up the verification process, please respond promptly to our verification email.
Exchange Rates: Exchange rates change constantly, Curl Definition is not responsible for any loss incurred as a result of currency fluctuation.
Privacy Policy (see domestic privacy policy): CurlDefinition.com website is hosted in the United States. Please be advised that through your continued use of the website, which is governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and you consent to that transfer.
International Return Policy
Unfortunately, we cannot refund international shipping charges, customs, duties, taxes, VAT or tariffs. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact info@curldefinition.com for more information
Privacy Policy
Curl Definition is extremely respectful of your privacy. It is our priority to maintain the security of your information and will never sell or misuse your information.
Our Third party service providers may place cookies on your browser for targeted purposes. We require this information to understand your needs and to improve our products and services as well as to customize our website according to your interests. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you provide. From time to time, we may use your information to contact you for order update purposes.
Information collected may include IP addresses, cookie identifiers, and website activity. We may collect personally identifiable information that you provide to us and information about your order which may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information may include name, phone, email address, demographic information such as postcode, preferences and interests. We also use Pixel Tags to collect information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you have any questions about the details of our privacy policy or prefer that we do not share your name and address with other marketers, please email us at info@curldefinition.com.
Payment
Promo codes and discounts can not be added to order after checkout has completed.
Auto-Ship Subscriptions
Our Auto-ship Subscription Plans offer the option of setting your auto-shipment for every 30, 60 and 90 days. Beyond the benefit of not having to worrying about running out of your favorite hair products, you have the added benefit of receiving your products at a discounted rate and will be automatically charged based upon you selected plan.
Loyalty Plan
Loyalty codes can not be added to order after checkout has completed.