What You Should Know Before Ordering
The Curl Definition System is designed to capture the natural curl pattern, give it an exceptional hold with shine as well as facilitate manageability and curl training. However, our products are not chemical processes that create a curl pattern.
Curl Definition products are made to order, with natural ingredients, by a small team of compounders. As a result, our operations vary vastly from other big brand companies and distributors. As our infrastructure grows to meet the high demand for our products, please observe the following pertinent information regarding our ordering, processing, shipping and more.
- The Curl Definition Natural Hair Training System was designed to meet the Curl Defining needs of naturally tightly curly and coily hair that has not experienced any permanent alteration to its natural curl pattern. ***If your styling practices (heat styling, high manipulation and tension styles) have altered your natural curl pattern this product may not be for you. The Curl Definition system defines curls, it does not create curls. Heat and manipulation damage are often permanent and may have to be trimmed away before this system effectively works for your hair. However, the continuous use of this system may train your hair to regenerate a curl pattern.
- Our products are indeed hand crafted with natural ingredients, oils and many herbal infusions. As a result each batch may have slight variances.
- When Will I Receive My Package?
Because all products are hand-made to order, orders are generally processed within 15 Business Days (Monday-Friday & non-Federal Holidays) from the time the order is placed, and may take longer during times of high demand and inclement weather. Processing time does not include shipping time. Orders placed during a sale, promotion or holiday may take longer to process & ship. Time in transit is not controlled by SL + Co and is 100% controlled by the postal carrier. That means from the time your package has completed processing and we have sent notice to the carrier to pick up your package for delivery, your orders will be delivered in the given time lines of the carrier. Please refer to the below listed Return Policy for information on our shipping and return policy.
- All inquiries regarding orders must be submitted to info@CurlDefinition.com. In your email please provide the NAME on the order and the ORDER# in the subject line of the email. Order inquiries submitted to an inbox on one of our various social media platforms or via voice messaging will not be responded to. Our business ours are Monday-Friday (non-Federal Holidays) 9am-5pm.
When Will I Receive My Tracking# & Updates On My Order?
You will not receive an order update until your order has been processed and shipped. This email will be sent to the email address that you provide at time of ordering and will provide your tracking number. Please allow up to 3 days for USPS records to reflect updated shipping information for the provided tracking number. You will not receive an update prior to shipping unless there is a change in processing of your order.
- Shipping Insurance is now included in your purchase.
- Subscriptions - Auto-Shippments options are available on a 30, 60 & 90 day basis. Click Subscriptions for more information
- We currently only ship to the Continental USA
- Items can not be added or removed from an order after checkout is complete.
- Promo codes can not be applied after checkout has been complete.
How Do I Contact Someone About My Order?
Inquiries regarding your order that requires information beyond what is provided in this email must be sent to info@CurlDefinition.com. To ensure that emails are not directed to your junk mailbox, please add info@CurlDefinition.com to your address book. Order inquiries sent via Facebook, Instagram and voice message will receive an auto-generated response instructing you to submit order inquiries to info@CurlDefinition.com.
Shipping & Delivery
All products are hand-crafted, to order, and will be shipped via USPS standard, within the continental USA. Shipping Insurance is now included in the shipping rate .
In the event of a damaged insured package please contact us immediately so that the situation may be corrected. If your order was not insured and it get's damaged or lost, S’Ria L+ Co will not be held responsible. Because all products are hand-made to order, orders are generally processed within 15 Business Days (Monday-Friday & non-Federal Holidays) from the time the order is placed, and may take longer during times of high demand. Processing time does not include shipping time. Orders placed during a sale, promotion or holiday may take longer to process & ship. A tracking number will be issued to the email address you provided with your order, once your order has been processed and shipped. Time in transit is not controlled by Curl Definition and is 100% controlled by the USPS. That means from the time your packages leaves our facility your orders will be delivered in the given time lines of the USPS. S'Ria L + Co does not assume responsibility for packages lost and damaged by the carrier. Please address all inquiries regarding orders to info@CurlDefinition.com.
We do not accept returns, exchanges or provide refunds except in the event that a wrong item was shipped to you. You may contact us at info@CurlDefinition.com to let us know of the problem. These situations will be assessed each on an individual basis and you will be contacted via email with instruction on how and where to return any merchandise. If a package is refused a 15% restocking fee will be taken out of your refund. If you have any questions please feel free to contact us any time. Thank you!