Answers to Frequently Asked Questions

ORDER INQUIRIES & SHIPPING

Who do I contact for information about my order?

For updates on your order, you may login to your profile by clicking the profile icon in the upper right corner and click Manage Memberships. From here you should be able to find the status of your order. If you email us at info@curldefinition.com for more information,

All inquiries regarding orders must be submitted to info@CurlDefinition.com. In your email please provide the NAME on the order and the ORDER# in the subject line of the email. Our office hours are Monday-Friday, 9am-5pm. Please allow a full business day for a response.

Order inquiries submitted to an inbox on one of our various social media platforms or via voice messaging will not be responded to.

When Will I Receive My Package?

Processing Time: ​Because all products are hand-crafted and made to order, orders are generally processed within 15 Business Days (Monday-Friday & non-Federal Holidays) from the time the order is placed, and may take longer during times of high demand and inclement weather.

Shipping Time: Please allow an additional 3-5 business days (not including federal holidays & weekends) for your carrier to deliver your items to you. Once your package has been shipped, please allow a full business day (not including federal holidays & weekends) for your carrier to update your tracking information in their system.

Expedited Processing: Expedited Processing is available upon request with packages to be shipped between Wednesday, with a fee of $14. An invoice has been sent via email. Please provide payment and reply with the order# of the expedited shipping as well as the matching order# of the products to be expedited.

When Will I Receive My Tracking# & Updates On My Order?

Tracking: Once your order has been shipped, you will receive an email with your tracking information. You will not receive an update or be able to track your package until it is shipped. This email will be sent to the email address that you provide at time of ordering and will provide your tracking number. Please allow up to 3 days for USPS records to reflect updated shipping information for the provided tracking number. You will not receive an update prior to shipping unless there is a change in processing of your order.

Is Shipping Insurance Available

Yes, Shipping insurance is now included in your shipping cost.

My order doesn't look exactly like my last order. Why?

Our products are indeed hand crafted with natural ingredients and many herbal infusions. As a result each batch may have variances.

What is the shelf life?

The shelf life of each individual product is indicated on the label.

PLACING AN ORDER

Where can I purchase Curl Definiton products?

Curl Definition Products are currently only available at www.CurlDefinition.com to the Continental US, Canada and the UK.

Where do I find PROMO CODES / COUPONS?

Current & general promo codes and coupons will be provided via email, on the website Homepage Banner, IG or Facebook.

How can I find the ingredients? 

When visiting www.CurlDefinition.com you can find the Ingredient List on the Description tab of each individual product. If you are purchasing a Bundle click the link of the individual product in the Description tab to view its Ingredient List.

What forms of payment do you take?

All purchases are taken through this online store. We receive payments from all major credit cards, Paypal and Afterpay Payment Plans. Some prepaid credit cards may not work. We do not receive Checks, Money Orders, Cash App, Bitcoins or Cash. To use Afterpay, selects "Installments By Afterpay" on the payment page during checkout.

International Shipping

Yes. We also ship to Canada and the UK. For more information on our International Shipping Policy visit https://www.curldefinition.com/pages/policies

RETURNS AND EXCHANGES

What is your return policy?

Please visit our Refund Policy at https://www.curldefinition.com/pages/policies

STILL HAVE ANY QUESTIONS?

  +1-833 -CURL-DEF (833) 287-5333

  •   info@curldefinition.com
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