Answers to Frequently Asked Questions
ORDER INQUIRIES & SHIPPING
Who do I contact for information about my order?
For updates on your order, you may login to your profile by clicking the profile icon in the upper right corner and click Manage Memberships. From here you should be able to find the status of your order. If you email us at firstname.lastname@example.org for more information,
All inquiries regarding orders must be submitted to info@CurlDefinition.com. In your email please provide the NAME on the order and the ORDER# in the subject line of the email. Our office hours are Monday-Friday, 9am-5pm. Please allow a full business day for a response.
Order inquiries submitted to an inbox on one of our various social media platforms or via voice messaging will not be responded to.
When Will I Receive My Package?
Processing Time: Because all products are hand-crafted and made to order, orders are generally processed within 7-10 Business Days (Monday-Friday & non-Federal Holidays) from the time the order is placed, and may take longer during times of high demand and inclement weather.
Shipping Time: Please allow an additional 3-5 business days (not including federal holidays & weekends) for your carrier to deliver your items to you. Once your package has been shipped, please allow a full business day (not including federal holidays & weekends) for your carrier to update your tracking information in their system.
When Will I Receive My Tracking# & Updates On My Order?
Tracking: Once your order has been shipped, you will receive an email with your tracking information. You will not receive an update or be able to track your package until it is shipped. This email will be sent to the email address that you provide at time of ordering and will provide your tracking number. Please allow up to 3 days for USPS records to reflect updated shipping information for the provided tracking number. You will not receive an update prior to shipping unless there is a change in processing of your order.
Is Shipping Insurance Available
Yes, Shipping insurance is now included in your shipping cost.
My order doesn't look exactly like my last order. Why?
Our products are indeed hand crafted with natural ingredients and many herbal infusions. As a result each batch may have variances.
What is the shelf life?
The shelf life of each individual product is indicated on the label.
PLACING AN ORDER
Where can I purchase Curl Definiton products?
Where do I find PROMO CODES / COUPONS?
Current & general promo codes and coupons will be provided via email, on the website Homepage Banner, IG or Facebook.
How can I find the ingredients?
What forms of payment do you take?
All purchases are taken through this online store. We receive payments from all major credit cards, Paypal and Afterpay Payment Plans. Some prepaid credit cards may not work. We do not receive Checks, Money Orders, Cash App, Bitcoins or Cash. To use Afterpay, selects "Installments By Afterpay" on the payment page during checkout.